Terms and Conditions

1. Introduction

1.1. By using, visiting and/or accessing any part of the Kicq.com, hereinafter referred to as the "Website" and or any sub-domain, website or mobile application that we own or operate and/or registering an account on the Website you agree to be bound by these Terms and Conditions, our Privacy Policy, our Cookies Policy and any other rules applicable to our betting or gaming products available on the Website (together the "Terms"), and are deemed to have accepted and understood all the Terms.

1.2. You should read the Terms carefully, if you do not agree with them and/or cannot accept them, please do not use, visit or access the Website.

1.3. These Terms may be changed by us from time to time for any reason (including compliance with applicable legislation or requirements of regulators). Current version of the Terms will be available on the Website. If you continue to use the Website after such changes come into effect you are deemed to have accepted such changes to the Terms.

1.4. The brand Kicq.com is operated by 3-102-944465 SRL (company number: 3-102-944465, date of incorporation 16/09/2025) with its registered address: Provincia 01 San Jose, Canton 01 San Jose, Distrito Carmen, Barrio Escalante, Avenida Siete, Calle Veintinueve, Edificio Dos Mil Novecientos Diez, Costa Rica, which is licensed by the Tobique Gaming Commission to offer services under license according to the TGC Gaming Act 2023.

1.5. Reference to "you", "your", "customer", "user" or "player" shall mean any person using the Website or any services available thereon and/or any registered customer of the Website.

1.6. Reference to "games" shall mean Casino, Live Casino, Sportsbook, cards, and other games as may from time to time become available on the Website. We reserve the right to add and remove Games from the Website at our own discretion.

2. Your Account

2.1. Legal Requirements

2.1.1. Reference to the "Account" shall mean an account registered by you on the Website after accepting and agreeing to these Terms. By registering an Account you declare that you are over 18 years of age or of a higher minimum legal age as stipulated in the jurisdiction of your residence under the laws applicable to you. It is your sole responsibility to know whether the services available on the Website are legal in the country of your residence. Persons who are under age of 18 years are not allowed to use the Website and/or any services available on it.

2.1.2. You are not allowed to register on the Website and use our services if you are a resident of Afghanistan, Central African Republic, China, Cuba, Democratic Republic of the Congo, Haiti, Iran, Iraq, Israel, North Korea, Libya, Myanmar(Burma), Russia, Somalia, South Sudan, Syrian Arab Republic, United Kingdom, United States, Venezuela, Yemen, Ontario, New Brunswick. We reserve the right to refuse customers from any other countries over and above the aforementioned jurisdictions at our own discretion.

2.2. Registration of Account

2.2.1. In order to place bets, play games and deposit money you need to register the Account on the Website.

2.2.2. To register the Account, you must provide complete and up-to-date information including a mobile number, e-mail address, username, password and other mandatory information requested on the registration form.

2.2.3. By registering the Account on the Website you agree to specify your legal name. We may take action to check the accuracy of the information you provide. You're not allowed to change this data, but there are cases in which you can individually request for changing of data by contacting Website customer support, such as an honest mistake etc.

2.2.4. If you choose, or you are provided with a username, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We are not responsible for any abuse or misuse of your Account by third parties due to your disclosure, whether intentional or accidental, whether active or passive, of your login details to any third party. We will never ask you to reveal your password and will never initiate contact with you to ask you for the memory joggers associated with your password.

2.2.5. Employees, former employees of service providers and/or affiliated persons are not permitted to register the accounts on the Website and cannot exploit the services and promotions available on it. Same rules apply to family members of the above mentioned. Violation of this rule will result in the account being permanently closed and the referred accounts will be considered as fraudulent. Any winnings derived from such activities will be deemed as forfeited by the account holder and only the deposited amount will be returned to the account holder.

2.2.6. You cannot transfer, sell, or pledge Your Account to another person. This prohibition includes the transfer of any assets of value of any kind, including but not limited to ownership of accounts, winnings, deposits, bets, rights and/or claims in connection with these assets, legal, commercial, or otherwise.

2.3. Account Issues

2.3.1. If you forget your password or think that somebody knows details of your personal data, moreover if you suspect that another user is taking an unfair advantage through cheating or collusion you must report the suspicion to us.

2.3.2. We reserve the right to declare any bet or transaction void partially or in full if we, at our own discretion, would deem it obvious that any of the following circumstances have occurred:

• The Account holder or people associated with the Account holder may directly or indirectly influence the outcome of an event;
• The Account holder and or people associated with the Account holder are directly or indirectly avoiding the rules of the Website;
• The result of an event or the bet has been directly or indirectly affected by criminal activity;
• The odds of an event have significantly been changed due to a public announcement in relation to the event;
• Bets have been placed that would not have been accepted otherwise, but they were accepted during periods when the Website have been affected by technical problems;
• Due to an error, such as a mistake, misprint, technical error, human error, force majeure or otherwise, bets have been offered, placed and or accepted due to this error.

2.3.3. When we close or suspend an Account for whatever reason, we reserve the right to close any future Accounts that may be registered by the same person, device, address, or that may use the same payment wallets or credit cards and void/cancel all bets and transactions of that Accounts.

2.3.4. We offer two-factor authentication (2FA) as additional protection from unauthorized use of your Account. You are responsible for keeping your login information confidential and making sure it cannot be accessed by another person.

3. Multi Accounts

3.1. You can sign up (register) and use only one Account on the Website.

3.2. Only one Account for each household, IP address and computer or device is allowed. If two or more users share the same household, IP address and computer or device we must be informed by the respective Accounts' holders in advance.

3.3. If you sign up or attempt to register more than one Account, for whatever reason, we may block or close any or all of your Accounts at our discretion. We may also void all the bets that have been placed in the duplicate Accounts, block bonuses and gifts and void withdrawal requests. In addition, any returns, winnings, or bonuses have been gained or accrued during the duplicate account lifecycle will be forfeited from you.

4. Payouts

4.1. When the outcome of a Game you participate in becomes determined or, where applicable, we have confirmed the relevant result of an event and settled the markets; all winnings will be available on your Account.

4.2. If we mistakenly credits your Account with winnings that do not belong to you, whether due to a technical or human error or otherwise, the amount will remain property of us and the amount will be deducted from your Account. If prior to us becoming aware of the error you have withdrawn funds that do not belong to you, without prejudice to other remedies and actions that may be available at law, the mistakenly paid amount will constitute a debt owed by you to us. In the event of an incorrect crediting, you are obliged to notify us immediately.

4.3. We will carry out additional verification and identification procedures for any withdrawal or reserve the right to carry such verification procedures at any level of withdrawals. All transactions will be checked to prevent money laundering.

5. Deposits

5.1. To have a possibility to place bets and play for real money you have to deposit money into your Account. You can deposit at any time online by using your debit or credit card, e-wallet, via a bank transfer or via all available deposit methods. All available deposit methods you can find in "Deposit page" on the Website. Cash or cheques are not an accepted method of deposit. Please note that some of the methods may not be available in some countries.

5.2. We accept payments in various currencies. Any payment received by us in a currency other than the currency of your Account will be converted into the currency of your Account, at the prevailing exchange rate. Please note that any exchange premiums are payable by you.

5.3. We reserve the right to use additional procedures and means to verify your identity (KYC) when effecting deposits into an Account and to close an Account if you fail to send these documents to us.

5.4. We do not grant any credit for the use of our services.

5.5. By depositing you confirm that all deposits are authorized and you won't try to decline them or take any action which will cause such payment to be reversed by the third party, in order to avoid any legitimate liability.

5.6. As a prevention of money laundering, a deposit must be wagered at least three times before a withdrawal can be made. Please note that if wagering requirements are in place, the wagering requirement needs to be respected before a withdrawal is requested.

5.7. We don't allow making 3rd party deposits (by a friend, relative, partner, wife or husband). All payments have to be made from an Account/system or credit card that is registered on the Account holder. If the 3rd party deposits are noticed all winnings will be forfeited and sent back to us, and the deposit will be returned to the rightful owner of an Account/credit card.

6. Withdrawals

6.1. You have to provide your KYC documents, credit card pictures (both sides, front and back. The card number should be with the first 6 and last 4 digits of the card clearly readable, while the remaining digits of the card number and CVV / CVC code should not be visible) and bank statement, copy of a personal identification document, proof of address, proof of ownership of any other used payment method when claiming the withdrawal for the first time. Additional requirements depending on payment channels will apply.

6.2. We reserve the right to change the maximum allowed sum for each payment system per one transaction at any time and without prior notification.

6.3. A withdrawal request will not be processed until all wagering requirements have been met.

6.4. It will not be possible to withdraw funds marked as "Bonus", as well as funds stuck in an aborted game.

6.5. We have the right to refuse withdrawal if the total bet amount is less than the amount of the last deposit. You have to turn over the initial deposit at least three time before being able to withdraw.

6.6. All withdrawal requests are processed within two (2) banking days, but there are cases where these timing can be longer, depending on payment channels, additional account checks and public holidays.

6.7. A user cannot withdraw funds in excess of his/her Account balance.

6.8. Withdrawals will be made to your bank account or other withdrawal methods available to you in "Cashier". The withdrawals are processed by the method used by the user to deposit funds into Account balance.

6.9. When a withdrawal is canceled, the funds are returned back to your Account and you can make use of those funds accordingly on the Account. We do not assume any responsibility for any funds lost during gameplay following a withdrawal cancellation either by you or by us.

6.10. You may only withdraw the maximum amount of Euro 10,000 (or the equivalent in your Account currency) in any 24 hour and maximum amount of Euro 50,000 (or the equivalent in your Account currency) in a 30 days period unless a larger amount has been agreed by us.

6.11. Prior to accepting a withdrawal we may request that you provide legal identification for example certified copies of passports, ID cards or other such documentation as we feel is required in the circumstances. We may also carry out phone verification, face verification or other such verification as is required to ensure that you are who you say you are.

6.12. You can only have one pending withdrawal (ie. requested but not processed) per payment method at any one time. Furthermore, depending on the method used, you can make only one withdrawal request per 24 hours period.

6.13. If you win more than Euro 50,000 (or the equivalent in your Account currency), we reserve the right to divide the payout into monthly instalments of maximum Euro 50,000 (or the equivalent in your Account currency), until the full amount is paid out. All progressive jackpot wins will be paid in full.

6.14. The maximum daily winning amount for one Customer cannot exceed Euro 100,000 or the equivalent in your Account's currency. The "day" means the time between 00:00 GMT and 23:59 GMT.

7. Account Closure

7.1. We may close your Account at any time and request a withdrawal of the balance of the Account, subject to the deduction of relevant withdrawal charges. To close your Account, you must first cancel any open bets if applicable, and contact the Website customer support. The effective closure of the Account will correspond to the termination of Your Account. In case the reason behind the closure of the Account is related to concerns about possible gambling addiction you shall inform us.

7.2. The method of repayment will be at our absolute discretion.

7.3. We reserve the right to close your Account and to refund to you the "Available to withdrawal" balance, subject to the deduction of relevant withdrawal charges, at our's absolute discretion and without any obligation to state a reason or give prior notice.

7.4. We reserve the right to cancel and remove any bonus amount awarded to you if not been used within 1 month from the date awarded.

7.5. We reserve the right to refuse a withdrawal claim in case of fraud, in which case an Account will be suspended and the payment not processed.

7.6. We will review all player Accounts and classify them at our discretion. Once a player is classified as a "bonus hunter" or "bonus abuser", all winnings and bonuses will be void and the Account will be suspended and the payment not processed.

8. Personal Information

8.1. We will comply with applicable data protection laws in respect of the personal information you supply to us. Your personal information is processed in accordance with our Privacy Policy.

9. Fraudulent Activity and Collusion

9.1. Criminal Activity

In the case when any irregularity (including a suspicion of attempted money-laundering or fraud) has been noticed, we reserve the right to close Accounts and/or report about criminal or other suspicious activities provided through one or multi Accounts to the relevant existing regulatory or law enforcement authorities. All offenders' Account balances will be blocked, withdrawals will be void, deposits and winnings will be forfeited.

9.2. Collusion and Cheating

We are eligible to disable users Accounts and forfeit their Account balances (including deposits and winnings) if they will be noticed of gaining, attempting to gain an advantage of trading information of their cards or establishing a collusive agreement with other users to take an unfair advantage. These advantages may consist of chip dumping and transfer, discussing a hand during play, multiple using a single Account, soft playing. We provide the rigorous examination of play by both manual and automated ways and investigates all related user complaints.

9.3. Fraudulent Activity

Once we noticed a fraudulent, unlawful, dishonest or improper activity (including using the VPN, proxy or similar service that masks or manipulates the identification of your real location, or making bets, wagers or poker play through a third party or on behalf of a third party) on the Website, we are eligible to block user's Account with forfeiting of all Account balances without prior notification. In such cases, we reserve the right to report fraudulent activity to existing regulatory and law enforcement authorities including but not limited to banks, credit card companies and/or any person or entity that has the legal right to such information, and/or taking legal action against such user.

10. Live Chat

10.1. As part of your use of the Website, we may provide you with a chat facility, which is moderated by us and subject to controls. We reserve the right to review the chat and to keep a record of all statements made on such a facility. Your use of the chat facility should be for recreational and socializing purposes, and is subject to the following rules.

10.2. You shall not make any statements that are sexually explicit or grossly offensive, including expressions of bigotry, racism, hatred, or profanity.

10.3. You shall not make statements that are abusive, defamatory or harassing or insulting to the Website or us.

10.4. You shall not make statements that advertise, promote or otherwise relate to any other online entities.

10.5. You shall not make statements about us, the Website, or any other Internet site(s) connected to us that are untrue and/or malicious and/or damaging to us.

10.6. You shall not collude through the chat rooms or separate chat. Any suspicious chats will be reported to the relevant regulatory or law enforcement authority.

10.7. In the event if you breach any of the above provisions relating to the chat facility, we shall have the right to remove the chat room or immediately terminate your Account. Upon such termination, we shall refund to you any funds which may be in your Account over and above any amount which may be owing to us at such time (if any).

11. Crashed & Aborted Games

11.1. We are not liable for any downtime, server disruptions, lagging, or any technical or political disturbance to the gameplay. Refunds may be given solely at the discretion of us.

11.2. We shall accept no liability for any damages or losses which are deemed or alleged to have arisen out of or in connection with Website or its content, including without limitation, delays or interruptions in operation or transmission, loss or corruption of data, communication or lines failure, any person's misuse of the Website or its content or any errors or omissions in content.

11.3. In the event of a casino system malfunction, all wagers are void.

11.4. In the event a Game is started but miscarried because of a failure of the system, we shall refund the amount wagered in the Game to you by crediting it to your Account or, if an Account no longer exists, by paying it to you in an approved manner; and if you have an accrued credit at the time the Game miscarried, credit to your Account the monetary value of the credit or, if an Account no longer exists, pay it to you in an approved manner.

12. Duties

12.1. We reserve the right to assign or otherwise lawfully transfer our rights and obligations under the Terms. You shall not assign or otherwise transfer your rights and obligations under these Terms.

13. Complaints

13.1. If you have a complaint, you can email to the Website customer support at support@kicq.com

13.2. We will use best efforts to resolve a reported matter promptly.

13.3. If you have a query with regard to any transaction you may contact us at support@kicq.com with details of the query. We will review any queried or disputed transactions. Our judgment is final.

13.4. Alternative Dispute Resolution

13.4.1. If you consider that your complaint/dispute has not been resolved to your satisfaction, you may refer the dispute to CADRE, an independent alternative dispute resolution (ADR) entity.

13.4.2. The dispute resolution procedure at CADRE is free of charge for you, independent of the outcome.

13.4.3. Decisions issued by CADRE are binding upon both the Operator and the Player.

13.4.4. The procedure before CADRE does not restrict or prejudice your right to bring proceedings against the Operator in any court of competent jurisdiction.

14. Agreement & Admissibility

14.1. These Terms, the Privacy Policy, the Cookies Policy and any document expressly referred to in them and any guidelines or rules posted on the Website constitute the entire agreement and understanding between you and us with respect to this Website and save in the case of fraud it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and us with respect to this Website.

14.2. A printed version of these Terms and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relate to these Terms to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

14.3. If any provision of these Terms is held to be illegal or unenforceable, such provision shall be severed from these Terms and all other provisions shall remain in force unaffected by such severance.

14.4. In case of inconsistency of textual content between language versions, the English version of the Website shall prevail.

14.5. These Terms are governed by the laws of Tobique and the parties agree to the jurisdiction of the Tobique courts and to the rules of arbitration in accordance with applicable law.

15. Copyright

15.1. We are the sole owners of the trademark Kicq.com and the website's logo. Any unauthorized use of the Kicq.com trademark and the website's logo may result in prosecution.

15.2. https://Kicq.com is the uniform resource locator of the Website operated by us and no unauthorized use may be made of this URL on another website or digital platform without our prior written consent.

15.3. We are the owner or the rightful licensee of the rights to the technology, software and business systems used within this Website.

15.4. The contents and structure of the Kicq.com Website pages belong to us, all rights reserved. The copyright in this Website including all text, graphics, code, files, and links belongs to us and the site may not be reproduced, transmitted or stored in whole or in part without our written consent.

15.5. Links to the Website and any of the pages therein may not be included in any other website without the prior written consent of us.

15.6. You agree not to use any automatic or manual device to monitor the Website pages or any content therein.

15.7. Any unauthorized use or reproduction may be prosecuted.

16. Promotions: Terms & Conditions

16.1. Every individual promotion will come with its own set of specific promotional terms and conditions (the "Promotional Terms") in addition to these Terms. You should therefore read these Terms in combination with the applicable Promotional Terms for any competition, bonus or promotion you wish to enter.

16.2. By participating in promotions you agree to be bound by these Terms and Promotional Terms.

16.3. If for any reason, a promotion does not have the Promotional Terms, such promotion will by default be governed by these Terms.

16.4. Each of the Promotion Terms regulating the implementation of any promotion is independent of the rest of the Terms. In case if one of the provisions being unsuitable or incorrect, the remaining Promotion Terms remain in force.

16.5. Participation in a promotion will be deemed to constitute full and unconditional acceptance of the Terms which includes these Promotional Terms and any applicable Promotional Terms and that our decisions are final and binding in all respects.

16.6. We reserve the right to terminate or cancel any current promotion without prior notification. Any user who infringes the Promotional Terms will be disqualified from any reward derived from said promotion.

16.7. We reserve the rights to withhold any credits, bonuses, coupons, loyalty points or prizes awarded as part of a promotion at our own discretion.

16.8. We have the right to inform users about current promotions or any updates by e-mail, SMS, chat, Whatsapp, social media, mobile phone, Internet browser notification or mobile application.

16.9. We disclaim any liability for inaccurate information, whether caused by the Website, user's equipment used in a promotion, or by human or technical errors related to the submission of entries.

16.10. Bonuses and Bonus Money

We regularly offer you different bonuses and rewards that are credited to your Account. A bonus at us can mean free spins, cashback, free bet, extra money to play directly and the extra money you receive after making a deposit. A bonus usually follows with the wagering requirements that have to be met in order to withdraw the funds.

16.11. Bonus Rules

• A bonus is awarded the bonus balance.
• When the wagering requirements for the bonus are met the bonus amount is transferred to the main balance and may be withdrawn at any time.
• If the bonuses are abused by a user, we have the right to use punitive measures towards him, namely: delete, decline all current bonuses and bonus winnings; to block the user's Account immediately.
• Any outside bet spread combination on Roulette games covering 24 or more (64%) of the 37 unique number spots on the table will result in all winnings and bonuses being voided.
• The funds won using bonuses cannot be withdrawn until all bonuses are wagered.
• Malfunction voids all pays and plays. We have a right to withdraw any winnings caused by malfunction up to the latest deposits.
• Users should read and be aware of any applicable bonus policy and follow our terms in order to receive the bonus.
• All bonuses have an expiry date. The standard expiry date for bonus money is 30 days.
• The standard betting requirement for casino bonus money is 30 times the bonus amount received and for sportsbooks it is 15 times the bonus amount received.

16.12. Wagering Requirements

• After getting the bonus it is transferred to the bonus balance up to the moment of reaching the wagering requirements.
• The wagering requirements are a multiplier that represents the number of times you have to play a bonus before you are able to withdraw any winnings.
• Wagering requirements for bonuses will be null when the balance is lower than Euro 0.10 (or the equivalent in your Account currency).
• The funds won using bonuses cannot be withdrawn until all bonuses are wagered.
• You can make a withdrawal before you have fulfilled the wagering requirements, but then you will lose your bonus money.
• Every user has the right to abandon the bonuses by making the request to Website customer support in order to zero the bonus balance.

16.13. Free Spins

With free spins, you get to play free on a game on the Website with the same chance of winning as when you play with your real money. Winnings on free spins are converted to bonus money and usually need to be wagered.

17. Sports Betting Rules

17.1. We accept bets or/and wagers for sporting events that are presented on the Website. All such bets/wagers are subject to the rules applicable to each sport.

17.2. You cannot make wagers exceeding your Account balance.

17.3. Once a bet has been placed and confirmed, a user cannot change or cancel a bet. It is therefore in the user's interest to ensure that all details of their bet are correct before placing a bet.

17.4. Before an event starts, we reserve, at our own discretion, the right to void or cancel part or whole of a bet even after its acceptance without providing any reason to the user.

17.5. We reserve the right to cancel all bets of an event, if there is any change regarding the venue of the event.

17.6. We reserve the right to cancel all bets if there are radical changes in the circumstances of an event such as the length of playing time, the distance in a race speed or the number of periods, etc.

17.7. Winnings will be credited to the user Account following confirmation of the final result.

17.8. Live scoreboard details added on website are for information purposes and are not a basis for settlement. All persons should ensure scoreboard details are correct before placing their bets.